Support & Help

We currently serve customers across the Nordics and the Baltics. At the moment, we sell to Norway, Sweden, Finland, Estonia, Latvia, and Lithuania.

We work with trusted courier partners such as SmartPosti, DPD, and PostNord. Payment methods depend on the country. In all markets, we accept card payments, including Visa and MasterCard. In some countries, local bank payments are also available. You can find more detailed information in the Payments section.

Delivery times and costs depend on the destination country and the size of the order. On average, delivery within the Baltics takes 2–3 working days, while delivery to the Nordic countries usually takes 3–7 working days. Shipping costs depend on the quantity of products ordered. You can find more details on the Shipping page or directly on the product page.

We hand over many orders to courier companies on pallets. These shipments first travel to the sorting terminal, where they receive their first scan. Once the shipment has been scanned at the terminal, the tracking status will be updated and the tracking information will become available.

Our goal is to respond to every customer inquiry as efficiently and accurately as possible. Email is the most reliable way to make sure that no message gets lost and every request is properly handled. It also allows our team to provide clear and structured support.

Please contact our customer support team as soon as possible. We will review the case and offer a suitable solution, such as a replacement or a refund, depending on the situation.

Yes, VAT-free purchases are available for companies registered outside Estonia that have a valid VAT number. You need to provide your company VAT number during checkout. If the information is valid, the order can be processed without VAT.