Terms and Conditions

GENERAL PROVISIONS

1. Scope of the Terms

These Terms and Conditions of BEIZ OÜ form an integral part of the Customer Agreement and apply to all purchases made through the online store www.beiztires.com.

2. Definitions

The following terms used in these Terms and Conditions, the Customer Agreement, and communication between the parties shall have the following meanings

Online Store – the BEIZ OÜ online shopping environment available at www.beiztires.com

BEIZ OÜ – a legal entity registered in Estonia that sells products through the Online Store

Customer – a natural or legal person who enters into a Customer Agreement with BEIZ OÜ

Consumer – a Customer who is a natural person

Representative – an authorized person of a legal entity who has the right to act on behalf of the Customer

Price List – the prices of products and services published in the Online Store, including transport and packaging costs

Customer Agreement – an agreement concluded between BEIZ OÜ and the Customer regarding the purchase of goods

Goods – products offered and sold by BEIZ OÜ through the Online Store

Order – a purchase request submitted in the Online Store containing selected goods, quantities, delivery method, and other required information

Confirmation – an automatic notification providing the Customer with an overview of the Order and the applicable contractual terms

Customer Account – a personal account in the Online Store allowing the Customer to be identified and manage Orders

Password – a secret password chosen by the Customer for secure access to the Customer Account

Personal Data – identifying and contact information of the Customer or Representative

Processing of Personal Data – any activity related to the handling of personal data, including collection, storage, transmission, and deletion

Direct Marketing – promotional messages or offers sent to the Customer, excluding notifications related to the fulfillment of an agreement

CUSTOMER ACCOUNT

1. Account Creation and Identification

When creating a Customer Account, the Customer must provide the required information to BEIZ OÜ. The Customer is identified through their email address and password.

2. Customer Responsibilities

The Customer must
– provide accurate and complete information
– update their information immediately if it changes
– keep their username and password confidential
– ensure that the account is used only by authorized persons

3. Rights of BEIZ OÜ

BEIZ OÜ has the right to

– request additional information where required by law
– suspend or close a Customer Account if false information is provided
– refuse to create an account without providing a reason

PRICES

1. Product Prices

All prices displayed in the Online Store include VAT. Delivery and additional charges are added according to the Order.

2. Environmental Fee

A legally required tire recycling fee is added to new tires where applicable.

3. Price Changes

BEIZ OÜ reserves the right to change prices without prior notice.

PRODUCT INFORMATION IN THE ONLINE STORE

Product information displayed in the Online Store is provided by the manufacturer or supplier. BEIZ OÜ is not responsible for the accuracy of manufacturer-provided information, including photos, technical specifications, manuals, or certificates.

If a Consumer makes an incorrect purchase due to incomplete manufacturer information, the Consumer has the right to withdraw from the contract without additional costs.

ORDER

1. Placing an Order

Orders can be placed with or without creating a Customer Account. Tires can be searched by size, type, or manufacturer.

2. Shopping Cart and Order Confirmation

The Customer selects products, adds them to the shopping cart, confirms their details, and chooses a delivery and payment method.

The Order is considered accepted once the Customer receives the Order Confirmation.

3. Special Procedure for Wheel Orders

For wheel orders, the Customer must send a request to info@rehvidekeskus.ee including the vehicle model and specifications. BEIZ OÜ will prepare an offer within one business day.

4. Order Cancellation by BEIZ OÜ

BEIZ OÜ may cancel an Order if

– the product is out of stock
– the manufacturer or supplier no longer offers the product
– a system error affects the price or product information
– the Customer violates these Terms and Conditions

ORDER FULFILLMENT

1. Payment Terms

The invoice must be paid before the goods are dispatched.

Available payment methods
– online bank payments (Swedbank, SEB, Luminor, LHV, COOP)
– credit and debit cards (Visa, Mastercard)
– bank transfer
– installment payment if available at checkout

2. Delivery

Goods are delivered using the delivery method selected by the Customer.

Orders are fulfilled within a maximum of 30 days, unless otherwise agreed.

RIGHT OF WITHDRAWAL (CONSUMERS)

Consumers have the right to withdraw from the contract within 14 days from receiving the goods.

Returned products must be
– in their original packaging
– unused
– wheels must not have been installed
– tires must not have been driven on

Return shipping costs are borne by the Consumer.

BEIZ OÜ will refund the payment within 14 days after receiving the withdrawal request.

PROCESSING OF PERSONAL DATA

By using the Online Store, the Customer consents to the processing of their personal data.

BEIZ OÜ processes personal data for

– managing customer relationships
– fulfilling orders
– marketing purposes
– complying with legal obligations

Customers have the right to
– receive information about their stored data
– request correction of their data
– opt out of direct marketing
– request deletion of data where permitted by law

DIRECT MARKETING

Customers may receive promotional offers and newsletters.

If the Customer does not wish to receive marketing communications, they can notify BEIZ OÜ by email.

COMPLAINTS AND LEGAL REMEDIES

In case of product defects, the Customer has the right to rely on legal remedies provided by law.
The Customer must notify BEIZ OÜ of any defects within two months of discovering the issue.

If the Consumer is not satisfied with the resolution, they may contact
– the Estonian Consumer Protection Authority
– the Consumer Disputes Committee
– the EU Online Dispute Resolution platform (ODR)

SALES WARRANTY

All products are covered by a 2-year manufacturer’s warranty.

The warranty does not cover damage caused by improper use.

To initiate a warranty claim, the Customer must send a copy of the purchase invoice and a description of the defect to info@rehvidekeskus.ee

OTHER TERMS

BEIZ OÜ reserves the right to modify these Terms and Conditions at any time.

Changes do not apply to Orders that have already been confirmed.